Passion Keiun Japanese Scissors
All our delivery costs are calculated on total weight, this includes the weight of both the products and the packaging.
No handling charges applicable. No tax on postage/carriage.
We aim to deliver to UK addresses within the next working day using Royal Mail delivery service,
Delivery time to N.Ireland, Channel Is, IOM, and other remote location may vary. All items must be signed for.
All returns must be sent back to our address at your own cost and risk.It is advisable that you use recorded delivery.
Only items having manufacturing faults will be entertained for exchange or refund.
The contents of your order and your delivery postcode will determine which delivery services you will be offered.
Please note that we are unable to deliver to P.O Boxes.
All Andis Orders are delivered within 5-7 working days
Terms & Conditions Apply.
Received an item that doesn't fit or is not suitable? No problem, our exchanges and returns policies are designed to make that as easy as possible.
We're happy to exchange most items if they are the wrong size or colour, but unfortunately engraved or custom-made items cannot be exchanged or refunded unless a manufacturer's fault is found with them.
The easiest and fastest way to process your exchange is to purchase the replacement items in a new order, then return the unsuitable items for a refund.
Alternatively, you can send them back to us for an exchange and we'll post out the replacements to you. You can process your exchange via our online exchange system. Once we receive your returned items back, we'll get the replacements sent out - normally this takes anywhere from a few days to a week or two depending on how long it takes the items to come back to us.
To exchange an item, please purchase a replacement item in a new order, and then return the unsuitable items for a refund.
If you are thinking of exchanging something - remember that you can combine the replacement item with any other items you may wish to purchase, and only pay shipping for the combined order.
If you would like to return an item for a refund, please send it back to us at the following address, including the following information:
1. Your order number
2. Why the item is being returned
3. If the item is faulty in any way
46 Newnham Gardens,
UB5 4LN U.K
We offer a refund policy for most items. Engraved or custom-made items cannot be refunded unless a manufacturer's fault is found with them.
Buyers must return goods within 30 days of receiving the order (this is extended to 30 days after Christmas when purchasing Christmas gifts).